Hear What our Clients are Saying...
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See what some of our clients have shared about their experiences with our employees...
"I have health insurance policies through Theodore Tunick & Co. along with our home and liability insurances. This past March I had a health issue that required surgery and I had set up the date and procedure with one of the best hospitals in Baltimore, MD because it was a tricky procedure. It was my understanding that pre-approval was granted with the carrier, and I prepared for the surgery. I flew to the States and did all of the pre-op required. The day before my surgery, at Noon, the carrier declined coverage!
I did not know what to do. I called the carrier to no avail. I called your office and spoke with Katharine Kilpatrick. Katharine took the ball and went with it. She listened to me...calmed me down and contacted the carrier on my behalf. She truly had a plan and by 4pm had resolved the matter. I have never had anyone so professional and ethical help me in this type of situation. She handled my angst and at the end of the day represented you and the carrier in a light that I thought not possible. Because of her I was able to have my surgery, and I am now on my way to good health. Katharine is one of a kind."
"My family and I have been customers for years, and it's the first time I have submitted a claim and needed direction. It's not often you can go into an office and receive the good customer service that I received from Ms. Charlene Francis who assisted me and guided me thru the process, and followed up when she said she would from start to finish. That type of follow-up keeps customers."
"I'm very impressed and pleased with the quality of service provided by Brenda Sells. I sincerely appreciate her and I'm extremely grateful for the work, time and effort she has put into making sure my transactions go smoothly. Her friendly disposition towards her clients makes her approachable. This allows clients, like myself to discuss my needs and seek advice freely. Brenda does not hesitate to go the extra mile for her clients. She is a fine asset to Theodore Tunick & Company and I believe that her performance will continue to impress clients. Thanks to you Brenda Sells for providing first-class service and making my experience at Theodore Tunick & Company exceptional."
"I just wanted to take a few moments to say "thank you" for all the tools your company provides to allow us to transact our business quickly and securely. In the past, I would have to spend time traveling and waiting in line to renew my auto insurance, but over the years, this has been made easier thanks to your online portal.
Even more important than the technology, however, is the people who operate it, assist with it and stand behind it. Ms. Tamikka Wheatley is pleasant, cheerful, and consistent as a representative of your company. This year I must admit, I am so discombobulated. My renewal process, which should have been smoother than ever, was in total disarray thanks to my own errors - and at the last minute, too! Ms. Wheatley was always on the spot, reviewing my documents to ensure compliance, and she knows her product so that she could steer me right when I went down the wrong road. I am sure I am not her biggest client, but she sure treats me that way! I just wanted to express my pleasure with Ms. Wheatley, especially this year. I just thought you should know how happy I am with her!"
"I had the pleasure of meeting Ms. Genair Boynes and Ms. Jessica Grell while renewing my vehicle insurance. They addressed my questions professionally and assisted me in adjusting my vehicle insurance needs. Both Ms. Boynes and Ms. Grell are true professionals and definitely assets to your company. Thanks again."
"I am greatly pleased with the service provided me by your employee Catherine B. Lee. She has been very helpful in obtaining us the home insurance coverage we wanted at very reasonable cost."