Hear What Our Clients Are Saying
We welcome your feedback! Marshall & Sterling is committed to exceeding our client's expectation for quality and service. Please take a few moments to complete this brief 2-minute survey. Your feedback is greatly appreciated, and is essential to ensuring we provide the best possible customer care - Take our Client Satisfaction Survey!
See what some of our clients have shared about their experiences with our employees...
"On behalf of the Ramapo Catskill Library System's Board of Trustees, I wish to thank you for your support by being a Silver Sponsor in underwriting the System's Annual Meeting and Legislative Breakfast... read more.
- Sponsorship acknowledgment from Ramapo Catskill Library System
Any time we have questions or concerns we are always provided with complete service. Thank You.
- Vicki, Colonial Diner
Maria Cruz provided great service to me by being exceptional in her job every year. We are always glad to hear from her and we wouldn’t want any other person to handle our business account. She is dedicated.
- Kevin, Shamrock Pools
Responding quickly to my concerns regarding my policy in Florida, she [Belinda Orr] confirmed and provided a way to reduce my car insurance cost.
“Thank you, the "Dogs at your Park" and "Risk Transfer" classes were great! I learned useful information I can use at my park.”
- Marcia Galvin, Normandy Farms Camping Resort
Hannah Corbett provided great service to me by helping to see through getting some important documents so as to comply with an audit and DOT Filing in a very timely (and helpful) manner. Thank you!
- Randy, Empire Transport Systems, Inc.
"I just wanted to thank you for asking Belinda Orr to help my daughter find homeowner insurance for her new home. She found my daughter a really good policy that covers what she needed, but at a great price. This is the end result. However, what she did for us during the process went way beyond what I have previously experienced.
Not only did she compare other quotes my daughter had received and got her better coverage, she went out of her way to explain to us any and all questions in such detail that we totally understood what she was saying! She took the time and had a lot of patience with us. I know it is difficult dealing with one client, but Belinda had two people asking her questions. She is great!"
Liz [Sukosky] helped me get better coverage for my home. When I call her she gives me undivided attention. Liz is knowledgeable, personable, and a tremendous asset to your company!
“I know how important it is to find a broker that is professional, responsible and honest. And of course, one that will take care of all your needs. This is why we are so happy with Steve Kalmus and Marshall & Sterling. I have never worked with someone who has gone above and beyond for us, like Steve. No other broker has come even close.
To give you an example, Hurricane Sandy did a great deal of damage to our property. It was devastating. As soon as we called Steve, he was right on it. He came by and helped us get a restoration company to start repairing the damages. The entire process took two years to complete. From sitting in on meetings with adjustors, to working hard on our claim with the insurance companies, from beginning to end, Steve did more than expected to ensure all our needs were being met. Thanks to Steve, we didn't need to pay for an outside adjustor. He walked us through everything and wore multiple hats to save us time and money. He does things like this because he wants the best for his clients. He doesn't have to, but he does. What more could we ask for.
Marshall and Sterling is also a great company that provides many industry specific services that help to better manage ones business. I feel very comfortable with them due to their reputation and the way they take care of their clients. I feel we are in good hands.”
"I just wanted to take the time to express my true appreciation for all the hard work and perseverance Barbara Press has shown me over this past year. She was instrumental in deciphering my insurance needs and gaps. I feel that since I have been in Barbara's care, I have a better understanding of what my policies include and feel they have been presented to me in a format that was uncomplicated and easy to interpret. She has provided exceptionally friendly service and always answers questions in a timely and efficient manner. I believe I made the right choice moving my business accounts to Marshall & Sterling and specifically Barbara. I am confident recommending Barbara and your company to other businesses in the area for their insurance needs."
"We have worked with Crystal Lewis for many years and are so grateful for all of her kind, efficient service. She is extremely professional and most helpful. We have had numerous questions about our policy and she has always explained everything thoroughly and offered excellent advice. We work with various business offices in managing our own business and have found Crystal's knowledge and friendly service beyond compare. She is one of the main reasons that we continue to do business at Marshall & Sterling. You are lucky to have her as an employee and we appreciate her work on behalf of our business."
Belinda Orr promptly responded to our request for credit for our defensive driving attendance. Belinda is always pleasant, professional and responsive to our inquiries. We couldn’t ask for more. It’s always a pleasure doing business with her.
- George and Ekua
"Roberta Yakin is a very dedicated and devoted member of your insurance team. I cannot count how many times I have called her to discuss various policy concerns that I've had over the years. Whether its worker's compensation, disability insurance, general liability, personal property, or claims, Roberta has always been very knowledgeable, thorough, professional, and most of all, responsive. If she did not know the answer, she would work until she found the answer. She would not stop working until the issue was 100% resolved. I am always very comfortable knowing that Roberta is on my side and looking out for the best interests of myself and my business."
"First, let us THANK YOU [Anne Backlund] for returning our call late last night .... even though it was after hours. It is nice to know that we have a responsive agent at the other end of the line! I picked up the certified letter first thing this morning. It is a notice of Policy Renewal, reflecting our premium and deductible increases, which both seem fair, given our past year. We wanted to let you know that we are renewing the policy, and to once again thank you for the service you have delivered to us!"
"I would like to thank you for all your help today. I was able to secure the new account because of you handling my insurance needs. You were really great, Diana [Foster], I felt in very good hands with you...and you saved me a lot of time and anxiety."
Belinda Orr…[helped] me to work through all the necessary policies to resolve my mother’s estate. She was amazing.
“I called Missy Drobysh and told her I received a letter from my mortgage company which stated that I did not have homeowners insurance. I asked if I could immediately bring her the letter and she said of course. I got to her office at 11:40 A.M. and by 11:55 A.M. when I left she had spoken with my mortgage company, faxed them the information and resolved the question of my having coverage on my home. I would like to say this was not only handled quickly, which is an understatement; but with professionalism and expertise. This is not the first time Missy has helped me with my various insurance "issues". She is EXTREMELY KNOWLEDGEABLE and helpful. I find it is not often enough that people take the time to recognize those that go out of their way, even if it is "their job" to help. Missy has consistently done just that for me and I just wanted to share this with you.”
Liz Sukosky provided great service to me by contacting me, providing me with quotes for my needs, and helping to provide me with a contact person for any questions I might have. Thank you Liz.