File a Claim

Claims Support and Processing


The Marshall & Sterling team is here to serve you, which includes assisting you in the event of an unfortunate incident. If a loss occurs, please follow the steps highlighted in this guide.

Your insurance contract requires that you report all claims promptly. Therefore, contact us as soon as possible after a loss and we will report your claim to the insurance company and apprise you of what to expect next. An insurance company claims adjuster will be assigned to handle your claim and will be instrumental in settling your claim.

If you encounter any unusual delays or problems in the handling of your claim, please contact your claim representative below for assistance at 340-773-2170.

Marshall & Sterling insurance strives to provide unparalleled service and support for our clients. Get the information and services you need, when you need them, no matter where you are! During normal business hours (Monday-Friday from 8:30-4:30 p.m.), the following claims representatives will be happy to assist you:


Portia Leonce
(340) 773-2170 x 1621
Fax: (340) 773-9550



Bill Mahar
(340) 773-2170 x 1629
Fax: (340) 773-9550



Around the Clock Access and Assistance:
24/7 Toll Free Number: 866-894-0310

Representatives from our call center can take your phone call at any time. In the event of a claim or emergency, our call center is here.