File a Claim

Claims Support and Processing


The Marshall & Sterling team is here to serve you, which includes assisting you in the event of an unfortunate incident. If a loss occurs, please follow the steps highlighted in this guide.

Your insurance contract requires that you report all claims promptly. Therefore, contact us as soon as possible after a loss and we will report your claim to the insurance company and apprise you of what to expect next. An insurance company claims adjuster will be assigned to handle your claim and will be instrumental in settling your claim.

If you encounter any unusual delays or problems in the handling of your claim, please contact your claim representative below for assistance at 800-724-0695.

Marshall & Sterling insurance strives to provide unparalleled service and support for our clients. Get the information and services you need, when you need them, no matter where you are! During normal business hours, the following claims representatives will be happy to assist you:


Commercial Claims

Karen Lockrow
(518) 943-3900 x1043
Fax: 518-943-7440

Property Claim Form

General Liability
Claim Form

Auto Claim Form

Workers Compensation
Claim Form



Monticello Claims

Michelle Conway
(518) 943-3900 x1062
Fax: 518-943-7440

Auto Insurance Claim Form

How To React After
a Crash

Home Insurance Claim Form



Around the Clock Access and Assistance:
24/7 Toll-Free Number: 866-223-8984

Log-in to Online Client Portal

If you are a customer and wish to obtain access to this online tool, but do not yet have logon information, please contact your Marshall & Sterling Service Representative. 

Representatives from our call center can take your phone call at any time. In the event of a claim or emergency, our call center is here. If you have an insurance question or need to call or contact us outside of our normal business hours, and you are an existing customer and have obtained your logon and password, you may sign in by using these safe and secure web portal links.

Using our 24/7 Access, you can:

  • Print a list of vehicles, drivers or certificate holders
  • Obtain a Certificate of Insurance, even on weekends
  • Request a policy change online
  • Notify us of a claim or loss by specific location or vehicle