"At a very stressful time for me, “Kat” showed incredible professionalism, kindness, and skill at finding a great solution to my dilemma. With 48 hours to help me solve my problem, she stepped in and explained what had to be done and why. Kat enumerated my options and told me what to expect, in clear terms. I was also pleasantly surprised by how hard Kat worked to help me. She took many hours to search out a good policy to match my needs, and I know that other agents at other firms would not have done as much on my behalf, and done it so cheerfully. Because of her hard work and persistence, she found a great policy for me, and things worked out in the end."