Hear What Our Clients Are Saying
We welcome your feedback! Marshall & Sterling is committed to exceeding our client's expectation for quality and service. Please take a few moments to complete this brief 2-minute survey. Your feedback is greatly appreciated, and is essential to ensuring we provide the best possible customer care - Take our Client Satisfaction Survey!
See what some of our clients have shared about their experiences with our employees...
"Thanks very much Maryann [Mayone]. It's comforting to know that we have such a competent person like you assisting us when we have questions. Great work and thanks again!"
"I just want to let you know how much I appreciate all that you do [Chris Slagle]! I especially appreciate your patience in dealing with difficult situations and sometimes difficult employees. You're the best!"
"Wow, that was awesome fast [Crystal Herriman]! What a great job you and your team do! Much appreciated."
"I just wanted to let you know how fantastic Krystal McPhee-Woods and her team have been to work with. I feel very fortunate to work with these ladies, as they always work hard to ensure that any questions I have or employee concerns are handled swiftly and effectively. I know this has been a busy time of year for them, yet I always feel that when I call or email, that I am their first and only priority. I wish all of the businesses that we deal with had a team this fabulous."
"A+++! Kathy [Haase] always goes above and beyond, all while maintaining an outstanding sense of humor...the essential survival technique! Bright, accommodating and personable. Always there when you need her."
"Whitney [Pangburn] did her benefits presentation today for our organization. She did a terrific job and it went great. I know Whitney has some great support in the background as well, so I wanted to take a moment to thank Monica [Valentin] and Michelle [Servellon] for all of the work that you have put into getting us up and running . We couldn't have done this without you all and I greatly appreciate all of the time and effort that the three of you put into our account. It is a pleasure working with you, and I look forward to our partnership with Marshall & Sterling."
"Not a lot of people go out of their way anymore... but you do. I just wanted you to know your time and patience was appreciated! Thanks again [Jill Rose]."
"I really meant what I said to you last night [Andrea Angelo]. I am so happy to have made the switch to Marshall & Sterling. You are all wonderful! You have all made me more confident in my decision to switch brokers to you!"
"I have never had a better experience with assistance in matters such as this. Thank you so very much for taking care of all of this for me!. You are wonderful at what you do and how quickly you do it. Your assistance has been incredibly fast and effective. I will be sure to let the HR folks here at work know what a pleasure it was to work with you in figuring out something that has been such a headache for me. Thank you so much, again, Rebecca [McCue]!!!"
"Brian and I are so very grateful to you! You always have our back!! What can we say but thank you, thank you, thank you, it's just not enough!"
"I just wanted to send you a note of personal thanks for helping our recently retired executive director. I referred him to Marshall & Sterling as his complicated medical bills were looming and as I think you know they have been sensitive to various parts of the plan over last 2 years. Anyway, he and his wife stopped in earlier today and were so grateful for all you do as brokers to help 'employees' who are not so insurance-savvy."