File a Claim

Claims Support and Processing

 

Marshall & Sterling Insurance provides exemplary claims support processing and service, ensuring that filing a claim is handled as quickly and efficiently as possible. We provide 24/7 service for our clients should a claim issue arise. As an employee-owned company, we pride ourselves on providing exceptional service and support, creating an experience for our customers that is unmatched by any other agency.

Please select the branch location which provides your insurance to find your specific claims contact  information:

Choose your office:

Carrier Contact Information

Below is a listing of our top carriers and their direct claims contact phone numbers.

U.S. Mainland Carriers:

  • ACE USA – 800-574-2310  |  Personal: 800-444-6161
  • Acadia – 800-773-4300  |  aicclaimoperations@acadia-ins.com  |  Fax: 866-874-5104
  • Adirondack/One Beacon – 877-248-4968  |  Personal: 877-248-0555
  • Andover Insurance – 800-225-0770  |   Fax: 800-323-5112
  • Associated Mutual – 845-434-4550   |   Fax: 845-434-0142
  • ​Berkley Offshore – 212-618-2960   |   marineclaims@berkleyoffshore.com ​
  • Central - 877-346-0300   |   Personal: 800- 359-2233   |   Lossnotices@centralinsurance.com
  • Chubb – 800-252-4670  |  cscfnol@chubb.com  |  Fax: 800-300-2538
  • CNA – Auto: 800-262-9633   |   Property: 800-732-9109  |   lossreport@cnaasap.com
  • Encompass – 800-588-7400   |   Personal : 800-262-1145
  • Erie Niagra – 800-234-9876  |  claims@enia.com  |  Fax: 716-632-9621
  • Foremost – 800-527-3907  |  Fax: 877-217-1389 
  • Great American Marine – 800-426-9697  |  omclaims@gaig.com |  Fax: 800-498-2178
  • Hanover – 800-628-0250  |  firstreport@hanover.com |  Fax: 800-399-4734
  • Hartford – agentfaxreporting.claim@thehartford.com
    • Auto: 888-525-2652  |  Fax: 800-347-8197
    • Personal: 800-553-1710  |  Fax: 866-861-2513
    • Property: 800-321-5169  |  Fax: 860-723-8090
  • Main St. America/National Grange – 877-425-2467  |  fnol@msagroup.com  |  Fax: 877-282-3844
  • McKee – 484-674-4000  |  claims@mckeerisk.com  |  Fax: 484-674-4100 
  • MetLife – 800-854-6011
  • Nationwide (Harleysville) – 800-892-8877
  • NYCM, other than flood – 800-607-7686  |  Myclaim@nycm.com  |  Fax: 607-965-2136
  • NYCM, flood – 800-759-8656
  • NY Mutual Underwriters – 800-962-3155
  • Peerless – 800-522-7152
  • Philadelphia – 800-765-9749  |  claimsreport@phly.com  |  Fax: 800-685-9238
  • Preferred Mutual – 800-333-7642  |  claims.newlosses@preferredmutual.com  |  607-847-6616
  • Progressive – 800-776-4737 or 800-532-9632
  • Pure Insurance – 888-813-7873
  • Safeco – 877-566-6001
  • Selective – 866-455-9969  |  csvcenter@selective.com  |  Fax: 877-352-6541 
  • Sterling Insurance – 800-462-4661  |  Fax: 518-234-8570
  • Travelers – 
    • Personal – 800-252-4633
    • Business/Commercial – 800-832-7839  |  Fax: 877-784-5329
    • Flood – 800-505-0193
  • Trident – 800-820-3903
  • Unitrin/Kemper – 888-252-2799
  • Utica National – 800-216-1420 or 866-860-1914  |  claimsnewreport@uticanational.com  |  Fax: 518-862-6200
  • Vermont Mutual – 800-451-5000  |  claims@vermontmutual.com  |  Fax: 802-229-7647

Virgin Islands Carriers:

  • Island Heritage - 345 949 7280
  • Tysers - 44 020 3037 8111*
  • Lockton - 44 020 7933 0000*
  • THB - 44 020 7469 0100*
  • Real Legacy - 787-273-7800

* International phone number.